Support

Support that reaches the right team fast.

Choose the reason for contact and Cheeky opens the right email draft immediately, so product issues, investor conversations, and customer questions land in the correct queue.

Bug reports Customer help Investor outreach General support
Fastest path

Each route opens a prefilled email draft.

The workflow is intentionally simple: pick the category, open your mail app, and send the message with the subject already prepared.

Human review

Questions go to a real inbox, not a form maze.

Cheeky routes incoming support by context so the request reaches the right person faster and with less back-and-forth.

Coverage

Product, operations, partnerships, and finance.

The support page handles high-priority bugs, standard customer questions, investment outreach, and anything else that needs review.

Fallback

If none of the routes fit, use the catch-all line.

The final option is a general path for requests that do not cleanly map to the other categories.

Support routes

Choose the route that best matches the request.

Each card below opens a mail draft addressed to jpande-cfo@cheeky-fit.com with the subject line already set.

01 Critical path

Report a bug or security breach.

Use this for broken flows, suspicious activity, technical failures, or anything that may impact platform reliability or user safety.

Open email app 02 Customer support

General customer queries.

Use this for account help, onboarding issues, product questions, partnership clarifications, or general assistance.

Open email app 03 Investor route

Investment into Cheeky.

Use this option for investor outreach, financing discussions, strategic capital conversations, or diligence requests.

Open email app 04 Catch-all

All other requests.

If the request does not fit the categories above, use this path and the team will route it internally after review.

Open email app

Manual fallback

If your device does not automatically open a mail app, send your message directly to jpande-cfo@cheeky-fit.com and include the support category in the subject line.

Response model
Human support, routed by context.

Cheeky keeps the support experience direct and traceable. The goal is to reduce friction, not bury requests behind form stacks or generic inboxes.

Frequently asked questions

How do I contact Cheeky support?

Email Cheeky support at jpande-cfo@cheeky-fit.com for account help, product questions, and customer assistance. This inbox handles support, bug reports, partnership questions, and investor inquiries for Cheeky-Fit Inc., the company behind the Cheeky AI fashion network app and website. Include a clear subject line so your message reaches the right person quickly.

How do I report a bug?

To report a bug, email jpande-cfo@cheeky-fit.com and describe the broken flow, technical failure, or suspicious activity you encountered. Add a subject line noting a bug or security breach, and include steps to reproduce the issue, your device, and screenshots when possible so the team can investigate and resolve it faster.

How do I report a safety concern?

For child safety concerns, review the guidance on our child safety page at child-safety.html and email jpande-cfo@cheeky-fit.com with the details. Describe what happened and include any relevant accounts, links, or screenshots. Cheeky takes safety reports seriously and reviews them so the right people can act on your report quickly.

How do I ask about a partnership?

For partnership questions, email jpande-cfo@cheeky-fit.com and outline what you have in mind. This inbox handles partnership clarifications, brand and marketplace collaborations, and general business inquiries for Cheeky-Fit Inc. Add a clear subject line describing your proposal, and share relevant background so the team can route your request and respond appropriately.

How do I make a privacy or data request?

For privacy or data requests, email privacy@cheekyfit.com and see our privacy page at privacy.html for details on how Cheeky handles personal information. Describe the request, such as accessing or deleting your data, and include the email or account tied to your Cheeky profile so the team can verify and process it.