Each route opens a prefilled email draft.
The workflow is intentionally simple: pick the category, open your mail app, and send the message with the subject already prepared.
Support
Support that reaches the right team fast.
Choose the reason for contact and Cheeky opens the right email draft immediately, so product issues, investor conversations, and customer questions land in the correct queue.
Bug reports
Customer help
Investor outreach
General support
Questions go to a real inbox, not a form maze.
Cheeky routes incoming support by context so the request reaches the right person faster and with less back-and-forth.
Product, operations, partnerships, and finance.
The support page handles high-priority bugs, standard customer questions, investment outreach, and anything else that needs review.
If none of the routes fit, use the catch-all line.
The final option is a general path for requests that do not cleanly map to the other categories.
Support routes
Choose the route that best matches the request.
Each card below opens a mail draft addressed to jpande-cfo@cheeky-fit.com with the subject line already set.
01
Critical path
Report a bug or security breach.
Use this for broken flows, suspicious activity, technical failures, or anything that may impact platform reliability or user safety.
Open email app 02 Customer supportGeneral customer queries.
Use this for account help, onboarding issues, product questions, partnership clarifications, or general assistance.
Open email app 03 Investor routeInvestment into Cheeky.
Use this option for investor outreach, financing discussions, strategic capital conversations, or diligence requests.
Open email app 04 Catch-allAll other requests.
If the request does not fit the categories above, use this path and the team will route it internally after review.
Open email appManual fallback
If your device does not automatically open a mail app, send your message directly to jpande-cfo@cheeky-fit.com and include the support category in the subject line.
Response model
Human support, routed by context.
Cheeky keeps the support experience direct and traceable. The goal is to reduce friction, not bury requests behind form stacks or generic inboxes.