Support

Support that reaches the right team fast.

Choose the reason for contact and Cheeky opens the right email draft immediately, so product issues, investor conversations, and customer questions land in the correct queue.

Bug reports Customer help Investor outreach General support
Fastest path

Each route opens a prefilled email draft.

The workflow is intentionally simple: pick the category, open your mail app, and send the message with the subject already prepared.

Human review

Questions go to a real inbox, not a form maze.

Cheeky routes incoming support by context so the request reaches the right person faster and with less back-and-forth.

Coverage

Product, operations, partnerships, and finance.

The support page handles high-priority bugs, standard customer questions, investment outreach, and anything else that needs review.

Fallback

If none of the routes fit, use the catch-all line.

The final option is a general path for requests that do not cleanly map to the other categories.

Support routes

Choose the route that best matches the request.

Each card below opens a mail draft addressed to jpande-cfo@cheeky-fit.com with the subject line already set.

01 Critical path

Report a bug or security breach.

Use this for broken flows, suspicious activity, technical failures, or anything that may impact platform reliability or user safety.

Open email app 02 Customer support

General customer queries.

Use this for account help, onboarding issues, product questions, partnership clarifications, or general assistance.

Open email app 03 Investor route

Investment into Cheeky.

Use this option for investor outreach, financing discussions, strategic capital conversations, or diligence requests.

Open email app 04 Catch-all

All other requests.

If the request does not fit the categories above, use this path and the team will route it internally after review.

Open email app

Manual fallback

If your device does not automatically open a mail app, send your message directly to jpande-cfo@cheeky-fit.com and include the support category in the subject line.

Response model
Human support, routed by context.

Cheeky keeps the support experience direct and traceable. The goal is to reduce friction, not bury requests behind form stacks or generic inboxes.

Frequently asked questions

How do I contact Cheeky support?

Email jpande-cfo@cheeky-fit.com for account help, bugs, safety reports, partnerships, and general support for the Cheeky app and website.

Who handles privacy requests?

Email privacy@cheekyfit.com for privacy questions or data requests. The full policy is at cheeky-fit.com/privacy.

How do I report child safety concerns?

Follow cheeky-fit.com/child-safety and email jpande-cfo@cheeky-fit.com with urgent safety concerns involving minors or harmful content.

How do I report a marketplace issue?

Email jpande-cfo@cheeky-fit.com with order details for marketplace disputes, seller questions, or buyer service issues. Include your account email and order ID.

Does Cheeky offer phone support?

Cheeky support is primarily handled by email at jpande-cfo@cheeky-fit.com for routing to the right internal team.

How fast does Cheeky support respond?

Cheeky-Fit Inc. routes inquiries to the appropriate team as quickly as possible. Include clear subject lines and account details for faster handling.

Where are Cheeky policies published?

Privacy, legal terms, seller fees, child safety, and disclosures are linked from every page footer at cheeky-fit.com.

Can brands contact Cheeky for partnerships?

Yes. Email jpande-cfo@cheeky-fit.com for brand partnerships, marketplace onboarding, or press inquiries.

Where do investors contact Cheeky?

Email jpande-cfo@cheeky-fit.com for investor relations and company information about Cheeky-Fit Inc.