14 days from delivery confirmation.
Returns must be requested from the Orders tab within 14 days of carrier delivery confirmation.
Returns
Returns that are simple to start and fair to both sides.
Every return on Cheeky follows one rule: whoever caused the problem covers the cost. Buyers get 14 days from delivery to request a return, and every refund goes back to the original payment method.
14-day window
Original payment refund
3.5% processing fee
Buyer covers shipping and the fee.
Fit issues, remorse, or a changed mind: the buyer pays return shipping plus the 3.5% refund processing fee. The seller pays $0.
Seller covers shipping and the fee.
Defective, misrepresented, or wrong-item orders: the seller pays return shipping plus the 3.5% refund processing fee.
Refunds return to the original payment method.
Once the returned item is received and inspected, the refund is issued back to the card or account used at checkout.
Start a return
Open the order in the Orders tab of the Cheeky app and select Start a Return. Support can open a return manually if you run into an issue.
Go to OrdersAccountability rule
Buyer-caused stays with the buyer. Seller-caused stays with the seller.
That is the entire cost rule behind every Cheeky return — no hidden splits, no case-by-case guessing.
Reported within 14 days, item unused.
Returns must be requested within 14 days of delivery and the item must be returned in the same condition it was received, with tags and packaging intact where applicable.
Items are inspected on arrival back.
A returned item is checked against the original listing photos and description before a refund is issued.
Refunds post after inspection.
Most refunds are issued within a few business days of the returned item arriving back and passing inspection.
Policy
The full returns policy.
Eligibility, cost responsibility, and the refund process in one place.
This policy applies to all marketplace orders placed through the Cheeky app. It works alongside the seller fee terms published at cheeky-fit.com/seller-fees and the platform terms at cheeky-fit.com/legal.
Eligibility window. Buyers have 14 days from carrier delivery confirmation to request a return through the Orders tab. Requests made after the window are handled case-by-case through support.
Condition requirements. Returned items must be sent back in the same condition they were received, with any tags, dust bags, or original packaging included. Items returned worn, damaged, or altered may have the refund reduced or declined.
How to start a return. Open the order in the Orders tab, select Start a Return, and choose a reason. A return label is generated based on who is responsible for the cost.
- Buyer-fault returns (fit, remorse, changed mind): the buyer pays return shipping and the 3.5% refund processing fee. The seller pays $0.
- Seller-fault returns (defective, misrepresented, or wrong item): the seller pays return shipping and the 3.5% refund processing fee.
- Orders that never ship because a seller cancels after payment: the seller covers the exact non-refundable payment-processing cost, typically 3% to 4% of the transaction.
Refund timing. Refunds are issued to the original payment method once the returned item is received and inspected. Most refunds post within a few business days of that inspection.
Disputes. If a buyer and seller disagree about who caused a return, either side can escalate to Cheeky support at jpande-cfo@cheeky-fit.com with photos and order details, and the platform makes the final call using the rule above.