14 days from delivery confirmation.
Request from the Orders tab within 14 days of delivery.
Returns
Returns, fair to both sides.
Whoever caused the problem covers the cost. 14 days from delivery.
14-day window Original payment refund 3.5% processing fee
Buyer covers shipping and the fee.
Fit, remorse, changed mind: buyer pays shipping plus the 3.5% fee. Seller pays $0.
Seller covers shipping and the fee.
Defective, misrepresented, or wrong item: seller pays shipping plus the 3.5% fee.
Refunds return to the original payment method.
Issued once the item is received and inspected.
Start a return
Open the order in the Orders tab and select Start a Return.
Get the appAccountability rule
Buyer-caused stays with the buyer. Seller-caused stays with the seller.
Policy
The full returns policy.
Applies to all marketplace orders, alongside the seller fee terms and platform terms.
Eligibility window. 14 days from delivery confirmation, through the Orders tab. Later requests go to support case-by-case.
Condition. Same condition received, with tags, dust bags, and packaging. Worn, damaged, or altered items may see the refund reduced or declined.
How to start. Orders tab, Start a Return, choose a reason. The label is generated against whoever is responsible.
- Buyer-fault (fit, remorse, changed mind): buyer pays shipping and the 3.5% fee; seller pays $0.
- Seller-fault (defective, misrepresented, wrong item): seller pays shipping and the 3.5% fee.
- Seller cancels after payment: seller covers the non-refundable processing cost, typically 3–4%.
Refund timing. To the original payment method, a few business days after inspection.
Disputes. Either side can escalate to [email protected] with photos and order details. Cheeky makes the final call using the rule above.